Help & Support

Only Satin Silk is a premier sanctuary for silk & satin enthusiasts. We curate exclusive high-gloss photography, videos, and offer custom content creation services for true devotees.

Simply click "Sign Up" to create a free account. Once verified, you can explore our gallery and purchase Gems to unlock premium content.

Absolutely. We employ top-tier encryption standards. Your personal details and transaction history remain strictly confidential and are never shared.

We focus purely on the sensory delight of satin. Expect ultra-glossy albums, slippery textures, intimate videos, and VIP-only collections that you won't find anywhere else.

Gems are our exclusive virtual currency. You use them to unlock albums, join Group Buys, and request custom fetish content.

Navigate to "Buy Gems" in your dashboard, select a package, and pay via PayPal or Bank Transfer. Your balance updates instantly upon successful payment.

No, your Gems are yours forever. They remain in your wallet until you decide to spend them.

Gems are non-refundable once purchased. However, they can be used for any service or content on the platform at any time.

Yes! Larger Gem packages often come with generous bonuses. Check the purchase page for current offers.

Your current balance is always visible in the top navigation bar and your account dashboard.

VIP status is the ultimate pass. You get access to restricted albums, discounts on all products, priority support, and entry to our private Telegram circle.

Go to the VIP section, choose a duration (1 to 12 months), and complete payment. Benefits activate immediately.

Access to the "VIP Only" vault, automatic discounts, early bird access to new drops, and a direct line to our support team.

Memberships are prepaid. You will enjoy benefits until the term ends, after which you can choose not to renew.

You revert to a standard member. You lose access to the VIP vault, but any content you permanently unlocked/purchased remains yours.

Depending on your tier, you may receive special profile badges and higher priority for custom requests.

It allows the community to pool Gems together to unlock expensive, premium albums at a fraction of the cost.

1. Find an active pool. 2. Contribute Gems (buy slots). 3. Once the goal reaches 100%, the album unlocks for all contributors.

The pool remains open/pending until the goal is met. Gems are reserved within the pool and are not refunded, ensuring the eventual unlock of the content.

Yes. Buying more slots helps reach the goal faster, ensuring quicker access for everyone.

You will be notified immediately when the pool reaches 100%. The album will then be available in your library.

Contributors get the best price by funding the unlock. Once unlocked, other users can buy the album, but usually at a higher price than the initial contributors.

This is your chance to be the director. Request specific scenarios, outfits, or models tailored to your personal taste.

Submit your concept via the Custom Request form. We will discuss the details and price. A minimum $50 deposit applies.

Anything from specific satin colors, high-gloss outfits, roleplay scenarios, to uncensored intimate content.

Typically 3-7 days depending on complexity. We will give you a specific timeline upon agreement.

You receive exclusive, watermark-free, high-resolution files. The content belongs to you.

Minor tweaks are fine during the planning stage. Major changes after production begins may incur extra fees.

We accept PayPal for global users and VietQR (Bank Transfer) for users in Vietnam.

Select PayPal at checkout. It's secure, instant, and automatic.

Scan the QR code using your banking app (Momo, ZaloPay, etc.). Gems are added shortly after admin confirmation (5-30 mins).

PayPal is instant. Bank transfers may take up to 30 minutes for verification.

Yes. We do not store your card details. All processing is handled by secure third-party gateways.

You won't be charged. Please retry or contact support if the issue persists.

View all your deposits and spending in your Account Settings.

Use the contact form, Email, or Telegram. VIPs get priority queues.

Email: 24/7. Telegram Live Support: 14:00 - 02:00 (GMT+7).

Please provide detailed info/screenshots via our support channels so we can assist you quickly.

Digital goods are generally non-refundable. However, we review technical issues on a case-by-case basis.

Completely. Your browsing and purchase history are visible only to you.

You can request permanent deletion via support. Note that purchased content will be lost.

We strictly follow data protection protocols. No third-party sharing.

No one else can see what you buy or view.